How to Retrieve a Customer's Remote IP from an Order in Magento 2?

sales gp - February 21, 2025 6

How to Retrieve a Customer's Remote IP from an Order in Magento 2?

In Magento 2, the remote_ip field in the sales_order table stores the customer's IP address when they place an order through the frontend. However, if the order is created from the backend (admin panel), this field remains empty.

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How to Retrieve a Customer's Remote IP from an Order in Magento 2?

How to Retrieve a Customer's Remote IP from an Order in Magento 2?

To retrieve a customer's remote IP address from an order in Magento 2, you can access the remote_ip field in the sales_order table. This field captures the customer's IP when an order is placed through the frontend.

Frontend vs. Backend Order Placement:

Frontend Orders: The remote_ip field is populated, indicating the order was placed by the customer through the storefront.
Backend Orders: When orders are created via the admin panel, the remote_ip field remains empty, as the IP address isn't recorded.

To determine the source of an order, check the remote_ip field:

If remote_ip has a value: Order placed from the frontend.
If remote_ip is null or empty: Order placed from the backend.

Fetching the Remote IP Using Order Increment ID:

You can retrieve the remote IP address using the order's increment ID with the following code snippet:

<?php

namespace Vendor\Module\Block;

use Magento\Framework\View\Element\Template;

use Magento\Framework\Api\SearchCriteriaBuilder;

use Magento\Sales\Api\OrderRepositoryInterface;

use Psr\Log\LoggerInterface;

class OrderRemoteIp extends Template

{

protected $searchCriteriaBuilder;

private $logger;

private $orderRepository;

public function __construct(

Template\Context $context,

SearchCriteriaBuilder $searchCriteriaBuilder,

LoggerInterface $logger,

OrderRepositoryInterface $orderRepository,

array $data = []

) {

$this->searchCriteriaBuilder = $searchCriteriaBuilder;

$this->logger = $logger;

$this->orderRepository = $orderRepository;

parent::__construct($context, $data);

}

public function getRemoteIp($incrementId)

{

try {

$searchCriteria = $this->searchCriteriaBuilder

->addFilter('increment_id', $incrementId)

->create();

$orders = $this->orderRepository->getList($searchCriteria)->getItems();

foreach ($orders as $order) {

$remoteIp = $order->getRemoteIp();

if ($remoteIp) {

return $remoteIp;

}

} catch (\Exception $e) {

$this->logger->error($e->getMessage());

}

return null;

}

Usage:

Call the getRemoteIp method with the specific order increment ID to obtain the customer's IP address.

Output:

Frontend Order: Returns the customer's IP address (e.g., 127.0.0.1).
Backend Order: Returns null since the IP isn't recorded.

This approach helps in identifying the source of an order and obtaining the customer's IP address when available.

FAQs

How Can I Retrieve a Customer's Remote IP from an Order in Magento 2?

You can retrieve the customer's remote IP by accessing the remote_ip field in the sales_order table. This field stores the IP address of the customer when an order is placed via the frontend.

Why Is the Remote IP Important in Magento 2?

The remote IP helps track customer locations, detect fraud, and analyze traffic sources. It is useful for security and marketing analytics.

Does Magento 2 Store Remote IPs for All Orders?

No. The remote IP is stored only for orders placed from the frontend. Orders created through the admin panel do not have an associated remote IP.

How Can I Retrieve a Remote IP Programmatically?

Use the following PHP code to get the remote IP for an order:


$searchCriteria = $this->searchCriteriaBuilder
    ->addFilter('increment_id', 'YOUR_ORDER_INCREMENT_ID')
    ->create();
$orderData = $this->orderRepository->getList($searchCriteria)->getItems();
foreach ($orderData as $order) {
    $remoteIp = $order->getRemoteIp();
}

Which Magento 2 Class Helps in Fetching the Remote IP?

The OrderRepositoryInterface class is used to retrieve order details, including the remote_ip field, by applying filters via SearchCriteriaBuilder.

What Happens If an Order Doesn't Have a Remote IP?

If an order was created via the admin panel, the remote_ip field will be empty. Logging with LoggerInterface can help debug missing IPs.

Where Is the Remote IP Stored in Magento 2?

The customer's remote IP is stored in the sales_order table under the remote_ip column.

Where Can I Find More Information on Magento 2 Order Processing?

Refer to Magento's official documentation for details on order management, customer data retrieval, and database structure.

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