Refund Policy
At Emmo, we stand behind the quality of our Magento extensions and want our customers to purchase with confidence. We offer a 45-day money-back guarantee on eligible Magento extensions purchased from Emmo.
If you experience a technical issue, extension conflict, installation problem, or another concern with your purchase, please contact our support team before requesting a refund. Our first priority is to help identify and resolve the problem.
Magento Extension Refund Guarantee
A refund may be issued when an Emmo extension does not function as described on its product page and our technical support team is unable to resolve the issue.
To request a refund, please contact us within the applicable refund period and provide:
- Your order details
- The Magento extension purchased
- A clear description of the problem
- Relevant information needed by our support team to investigate the issue
Our team will review the issue and make reasonable efforts to resolve it before processing a refund.
Refund Eligibility
You may be eligible for a refund when:
- The extension does not work as described on its product page.
- The problem is caused by a bug in the Emmo extension.
- Our support team is unable to resolve the issue after having a reasonable opportunity to investigate and fix it.
- The refund request is submitted within 45 days of the original purchase date.
- You provide the information and cooperation required to troubleshoot the issue.
When a Refund Is Not Available
Refunds will not be granted in the following circumstances:
Refund Requested After 45 Days
Refund requests submitted after the 45-day refund period from the original purchase date are not eligible for a refund.
Change of Mind or No Longer Needed
A refund will not be provided simply because you decide not to use the extension, no longer need it, or purchased it for evaluation purposes.
Before purchasing a Magento extension, please review its product description, features, requirements, documentation, and available demo carefully to make sure it meets your needs.
Lack of Cooperation During Troubleshooting
If you experience a conflict with your Magento website, theme, another extension, or custom code, you must provide sufficient information and allow our support team reasonable time to investigate the issue.
If the required information, access, testing details, or cooperation is not provided, we may be unable to identify or resolve the problem. In such cases, the refund request may not be approved.
Installation and Custom Development Services
Fees paid for installation, configuration, design, customization, conflict resolution, or other development services are non-refundable unless otherwise agreed in writing.
These services are separate from the purchase of the Magento extension itself.
Evaluation Purchases
Purchasing an extension solely for testing or evaluation does not qualify for a refund. Customers should review the extension's features and demo before purchasing.
Discounted and Sale Products
Unless otherwise stated, our refund policy does not apply to products purchased as part of a special sale, promotion, or discounted offer.
Payment Method
Refunds are available only for purchases made through PayPal, subject to the eligibility requirements described in this policy.
What Happens After a Refund Is Approved?
Once a refund is approved, all licenses associated with the refunded extension will be terminated.
You must:
- Remove the extension from all websites and servers where it has been installed.
- Destroy all copies of the extension and its files in your possession.
- Stop using the extension immediately after the refund is processed.
- Stop distributing, copying, modifying, or otherwise using the refunded extension.
Continued use of an extension after a refund and license termination may constitute an infringement of Emmo's intellectual property rights.
How to Request a Refund
If you believe your Magento extension qualifies for a refund, please contact Emmo Support with your order details and a clear explanation of the problem.
Before requesting a refund, we strongly recommend allowing our technical support team an opportunity to investigate and resolve the issue. In many cases, Magento configuration, theme conflicts, third-party extensions, or customizations can cause unexpected behavior, and our support team may be able to resolve the problem.
Our Commitment to Customers
Our goal is to provide reliable Magento extensions and helpful technical support. We take product quality seriously and will make reasonable efforts to resolve technical issues before considering a refund.
If you have questions about this Magento extension refund policy, your order, or the support process, please contact Emmo Support.