Privacy and Cookie Policy
At Emmo, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy and Cookie Policy explains how we collect, use, store, and protect information when you visit emmo.net.co, purchase our Magento extensions or services, create an account, or interact with our website.
This policy also explains how we use cookies and similar technologies to improve website functionality, analyze traffic, provide a better shopping experience, and support our business operations.
Information We Collect
Depending on how you interact with our website, we may collect different types of information.
Information You Provide to Us
When you create an account, place an order, contact us, request support, or interact with our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and transaction details
- Information provided when contacting customer support
- Information you voluntarily provide through forms or other website features
Payment information may be processed through third-party payment providers such as PayPal or Stripe.
Automatically Collected Information
When you visit our website, certain information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Referring website
- Pages you visit
- Products you view
- Date and time of your visit
- Website interactions
- Cookies and similar technologies
We use this information to operate, secure, analyze, and improve our website.
Magento Extension License Information
When you purchase and install an Emmo Magento extension, we may collect information required to manage and validate your product license.
This information may include:
- License ID
- Licensed domain
- IP address
- License activation information
- Extension-related technical information
We use this information to manage licenses, provide technical support, verify authorized usage, and help prevent unauthorized use of our Magento extensions.
How We Use Your Information
We may use the information we collect for the following purposes:
Order Processing
We use customer and order information to:
- Process and fulfill orders
- Process payments
- Provide invoices and order confirmations
- Deliver purchased products and services
- Manage customer accounts
- Manage Magento extension licenses
- Provide customer and technical support
Customer Support
We may use your contact and order information to respond to questions, technical support requests, refund requests, license issues, and other customer service inquiries.
Website Improvement
We analyze website usage and customer interactions to improve:
- Website performance
- Website navigation
- User experience
- Product pages
- Magento extension documentation
- Website content
- eCommerce functionality
Security and Fraud Prevention
We may use information such as IP addresses, account information, order details, and technical information to detect and prevent fraudulent activity, unauthorized access, abuse, and other security threats.
Marketing Communications
Where permitted and in accordance with your preferences, we may use your email address or other contact information to send information about:
- New Magento extensions
- Product updates
- Special offers
- Promotions
- Services
- Important product announcements
You can request to stop receiving promotional communications at any time by contacting us.
What Are Cookies?
Cookies are small text files that websites store on your computer, smartphone, tablet, or other device.
Cookies help websites remember information about your visit and allow certain website features to function correctly.
For example, cookies can help us remember your shopping cart, maintain your session, remember your store or language preferences, and understand how visitors use our website.
How We Use Cookies
Emmo uses cookies and similar technologies for several purposes.
Essential Cookies
Essential cookies are required for important website functions. They may help with:
- Customer login sessions
- Shopping cart functionality
- Checkout
- Security
- Form protection
- Store functionality
- Maintaining session information
Without some of these cookies, certain parts of the website may not function correctly.
Functional Cookies
Functional cookies help the website remember preferences and settings, such as selected store views, language preferences, or other choices made during your visit.
Performance and Analytics Cookies
We may use analytics technologies, including Google Analytics, to understand how visitors use our website.
Analytics information can help us understand:
- Which pages receive the most visits
- How visitors navigate the website
- How customers interact with products
- Website traffic patterns
- Marketing performance
- Opportunities to improve the website
Marketing Cookies
Where applicable, marketing or advertising technologies may use cookies or similar identifiers to help measure campaigns and provide relevant promotional content.
The specific cookies used may depend on the services, payment providers, analytics tools, marketing tools, and Magento extensions installed on the website.
Managing Cookies
Most modern web browsers allow you to control or disable cookies through their settings.
You can usually configure your browser to:
- Accept all cookies
- Reject cookies
- Delete existing cookies
- Ask for permission before storing cookies
- Block cookies from specific websites
Please note that disabling essential cookies may prevent certain parts of the Emmo website from working correctly, including account, shopping cart, checkout, or other store functionality.
Cookies Used by Magento
Our Magento-powered website may use cookies and browser storage technologies to support essential store functionality, customer sessions, shopping carts, caching, security, and other features.
The cookies used on the website may change depending on the Magento version, configuration, installed extensions, theme, and third-party services.
Common Magento-related cookies may include:
| Cookie Name | Purpose |
|---|---|
| FORM_KEY | Helps protect forms and requests against forged requests. |
| PHPSESSID | Maintains the visitor's session. |
| GUEST-VIEW | Allows guest visitors to access certain order-related information. |
| PERSISTENT_SHOPPING_CART | Helps maintain shopping cart information when applicable. |
| STORE | Stores the selected store view or language. |
| USER_ALLOWED_SAVE_COOKIE | Records whether the customer has allowed cookie storage. |
| MAGE-CACHE-SESSID | Supports Magento browser caching functionality. |
| MAGE-CACHE-STORAGE | Stores cached content to improve website performance. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Helps manage cached customer data sections. |
| MAGE-CACHE-TIMEOUT | Supports Magento cache functionality. |
| SECTION-DATA-IDS | Supports Magento customer data section caching. |
| PRIVATE_CONTENT_VERSION | Helps manage Magento private content and cache updates. |
| X-MAGENTO-VARY | Helps Magento manage cached content variations. |
| MAGE-TRANSLATION-FILE-VERSION | Supports Magento translation functionality. |
| MAGE-TRANSLATION-STORAGE | Stores translation-related information used by Magento. |
The exact cookies used by Emmo may differ depending on the current Magento configuration and third-party services installed on the website.
Google Analytics
We may use Google Analytics to collect information about how visitors interact with our website.
Google Analytics may use cookies or similar technologies to collect information about website traffic and visitor interactions.
This information helps us understand website performance and improve our products, content, and customer experience.
For more information about Google's privacy practices, please review Google's applicable privacy documentation.
Third-Party Services
Our website may use third-party services to provide payment processing, analytics, hosting, security, marketing, customer support, and other functionality.
Examples may include payment providers such as PayPal and Stripe and analytics services such as Google Analytics.
These third parties may process information according to their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services you use when interacting with our website.
Links to Other Websites
Our website may contain links to third-party websites, including product documentation, payment services, social media platforms, or other websites.
If you follow a link to another website, that website will have its own privacy and cookie policies.
Emmo does not control the privacy practices or security of third-party websites. We recommend reviewing the applicable privacy policy before providing personal information to any third-party website.
Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Sharing Personal Information
We do not sell, rent, or lease your personal information for purposes unrelated to our business operations.
We may share information with trusted service providers when necessary to:
- Process payments
- Fulfill orders
- Provide hosting and website services
- Provide customer support
- Manage Magento extension licenses
- Analyze website performance
- Prevent fraud and abuse
- Provide marketing services where applicable
- Comply with legal obligations
We may also disclose information when required by applicable law or when reasonably necessary to protect our legal rights, customers, website, or business.
Your Privacy Choices
You may contact us if you want to:
- Ask about personal information we hold about you
- Request correction of inaccurate information
- Request an update to your information
- Request deletion where applicable
- Withdraw consent for certain communications
- Ask questions about our privacy or cookie practices
Some information may need to be retained where necessary for legal, accounting, security, contractual, or legitimate business purposes.
Marketing Preferences
If you receive promotional emails from Emmo, you can choose to stop receiving marketing communications.
You may contact us using the information provided below to request removal from promotional communications.
Please note that even if you opt out of marketing communications, we may still send important transactional or service-related messages, such as order confirmations, license information, security notifications, or support responses.
Data Retention
We retain personal information for as long as reasonably necessary to provide our products and services, manage orders and licenses, provide customer support, maintain business records, comply with legal obligations, and protect our business interests.
The amount of time information is retained may vary depending on the type of information and the reason it was collected.
Changes to This Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes to our website, Magento extensions, services, cookies, third-party technologies, business practices, or applicable legal requirements.
When we make changes, we will update this page. We encourage you to review this policy periodically to stay informed about how Emmo handles personal information and cookies.
Contact Us
If you have questions about our Privacy and Cookie Policy, personal information, cookies, or privacy practices, please contact us.
Email: [email protected]
You can contact us regarding:
- Privacy questions
- Cookie-related questions
- Personal information requests
- Data correction requests
- Data deletion requests
- Privacy complaints
We will review your request and respond as appropriate.
Summary
Emmo uses personal information and cookies primarily to operate our Magento-powered website, process orders, manage Magento extension licenses, provide customer support, improve website performance, understand customer behavior, and provide relevant communications.
We are committed to handling customer information responsibly and providing transparency about how cookies and personal information are used on emmo.net.co.